FREQ™ Product Warranty

The limited warranty set forth below is given by Rogue LLC, (FREQ CALLS) in the United States or Canada with respect to the FREQ Ultrasonic Call and remote “the product” when purchased and used in the United States and Canada. Your product is warranted to be free from  defects in materials and workmanship that diminish its usefulness for a period of two years from the date of purchase if the item was purchased from a FREQ CALLS authorized Retailer. Return the unit prepaid and packaged securely along with proof of purchase to the address shown below. Include a note describing the defect or problem. Product returned to Rogue LLC and determined to be defective upon inspection will be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts (b) exchanged for new or (c) exchanged for a refurbished Product, as determined by Rogue LLC. Warranty repair or replacement shall not extend the original warranty period of the Product. This FREQ Ultrasonic Game Call limited warranty is void if the unit is physically damaged, used in a manner contrary to intended use, or otherwise abused, either intentionally or unintentionally. Batteries and damage caused by attempts to charge batteries not intended to be recharged or use of  inappropriate batteries or power source and water damage are specifically excluded from this warranty.

The limited warranty set forth below is given by Rogue LLC, (FREQ CALLS) with respect to the FREQ Ultrasonic Call and remote “the product”. Your product is warranted to be free from defects in materials and workmanship that diminish its usefulness for a period of two years from the date of purchase if the item was purchased from a FREQ CALLS authorized Retailer. Return the unit prepaid and packaged securely along with proof of purchase to the address shown below. Include a note describing the defect or problem. Product returned to Rogue LLC and determined to be defective upon inspection will be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts (b) exchanged for new or (c) exchanged for a refurbished Product, as determined by Rogue LLC. Warranty repair or replacement shall not extend the original warranty period of the Product. This limited warranty is void if the unit is physically damaged, used in a manner contrary to intended use, or otherwise abused, either intentionally or unintentionally. Batteries and damage caused by attempts to charge batteries not intended to be recharged or use of inappropriate batteries or power source and water damage are specifically excluded from this warranty. The international buyer of the product is financially responsible for shipping the product from their location to FREQ CALLS and from FREQ CALLS back to their location. FREQ CALLS does not pay return shipping on items sent for warranty repair. If a package is lost, misplaced, abused, or in any other way damaged from shipping, FREQ CALLS is in no way responsible for replacing the merchandise. FREQ CALLS does not guarantee successful delivery of any merchandise shipping internationally. Any applicable tracking numbers and shipping verification documentation will be presented to you when the merchandise is shipped. From the time it leaves our facility we formally waive all responsibility for the package arriving to its destination. Freight charges will be formally determined at shipping time. Estimated amount for shipping are only estimates and are in no way a guarantee of the final cost. Actual shipping charges are based on a number of factors and can change at any time without notice. Requests to FREQ CALLS to alter or lessen merchandise value on  invoices and/or international shipping document to avoid local  customs/duties/deliver fees will not be honored. Shipping costs for warranty is not covered on international orders. Buyer will not hold FREQ CALLS accountable for any loss, failure, or damage. We  acknowledge that we are unable to confirm the ever-changing laws in every country. Therefore, it is your responsibility to check with your Customs Office to determine if your Country permits the shipment of FREQ products to your Country. If for any reason Customs officials seize the package, we will not issue you a refund unless all products are  returned to us in their original condition. If Customs officials return the package to us, you are still responsible for any shipping charges.

Exposure to water in any form including moisture, rain, or elements can damage the electronics of your product and may render your caller unusable and is not covered under warranty.

Battery leakage or damage, intentional and/or unintentional wiring accidents, connecting to unapproved charging device, over and  underpowering the device and incorrect installation of batteries may render your caller unusable and is not covered under warranty.

Connecting an unapproved external auxiliary device may render your caller unusable and is not covered under warranty.